Listen Up! Leadership by Example: Be a role model who inspires greatness in others — Now Available as an Audiobook. Get it on Amazon • Audible • iTunes
17 Action Steps to Take During Hard Times
Archives for April 2015
45 Surefire Ways to Torpedo a Customer Relationship
You work hard to attract new customers. Why not invest the same effort in retaining them? Here are 45 surefire ways to torpedo a customer relationship: Employees treat customers as an inconvenience. Internal meetings detract from customer face time. Customers are nickeled-and-dimed to death. CYA is more prevalent than problem solving. Communication is nonexistent. Everything… [Read More]
Now or Never
For some folks, living in the “here and now” means seeking instant gratification. So they buy pills to lose weight, go under the knife to look young, and purchase lottery tickets in hopes of striking it rich. In business, they request favors five minutes into a new relationship, hold “fire sales” rather than building customer… [Read More]
28 Common Decision-Making Mistakes to Avoid
