Are you working at cross-purposes? If you randomly selected 50 employees and asked them basic questions about the heart of your organization, would their answers be similar? For example, ask them: What is our organization’s mission? What are our core values? What factors are most important to our future success? What are our core competencies? How… [Read More]
It’s Your Life
It’s Your Life
What Does the Word Boss Mean to You?
In The Renewal Factor, Robert Waterman says that it is interesting to “look up the word boss in a book of synonyms. At the start of the list you find manage and direct. Not bad. Then the list continues with control, order, command, take charge, preside over, oversee, supervise, superintend, domineer, dominate, push around, ride… [Read More]
The Costs of Mistreating Employees
We must keep in mind all the costs of mistreating employees. Employees can express their dissatisfaction in a number of ways––all of them damaging: They can resign, taking important skills and customer knowledge with them; they can voice their discontent, thereby hurting morale; they can use every “sick day” available or continually show up late;… [Read More]
Are You a Good Listener?
Everyone in the organization, from the top to the bottom, should strive to communicate more effectively. According to research, we spend 7 out of every 10 minutes that we are awake communicating, and that communication time is devoted 9 percent to writing, 16 percent to reading, 30 percent to speaking, and 45 percent to listening…. [Read More]
Living Life With a Purpose
Some people measure success by the wealth they’ve accumulated, the power they’ve attained, or the status they’ve achieved. Yet, even though they’ve reached success beyond their wildest dreams, they still have an empty feeling — something is missing from their life. Purpose. In order to fill that void and be completely fulfilled in life, their… [Read More]
Customer Service: Is it Hard to Do Business with You?
Is customer service a priority for your organization? Even though your company may have hundreds or thousands of customers, some large and some small, each deserves to be treated as your sole customer. In all too many companies, however, no customer is treated as special. Why do companies make it so difficult to do business… [Read More]
Welcome to the New Age of Intangibles
We live in a time of unprecedented change. The world continues its transition from the Industrial Age to the Information Age, a new age characterized by intangibles that have far-reaching implications for everything we do. And clearly, our ability to successfully weather this transition will determine our competitive position in the world market, which will,… [Read More]
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