Everyone talks about sticking to their knitting, but many companies don’t know what their knitting is. According to a Fortune magazine article, “Focus means figuring out, and building on, what the company does best. It means identifying the evolving needs of your customers, then developing the key skills—often called core competencies—critical to serving them. It… [Read More]
Who Cares About Customers?
Customers must not be viewed as isolated transactions but rather as the potential lifelong relationship that they represent. Every customer deserves to be treated as your organization’s only customer. Companies cannot afford to spend the time and effort that it takes to develop new business only to lose customers shortly thereafter. In fact, companies should be so… [Read More]
Rewarding Today’s New Breed of Employee
For today’s employee, being part of something special and making a difference in the world, is much more important than the rewards sought by yesterday’s “me” generation. The new breed of employee wants to work for an organization that they can feel proud of––one that contributes back to society; an organization that has values and… [Read More]
Same Old, Same Old
Many people find routines irritating because they stifle creativity and create inflexibility, but they can also be time-saving devices that minimize mistakes. For example, doctors use diagnostic routines for their patients, and airline pilots go through checklists prior to takeoff. Edward de Bono explains in Six Action Shoes that “in some ways routines provide freedom…. [Read More]
The Destructive Force of Fear
One of the most destructive forces in a company is caused by fear. Just as pollution damages the environment, fear is toxic to companies. Fear destroys creativity, shatters loyalty, and discourages people who want to “do what’s right.” While some managers use fear to stop an activity, this tactic never inspires anyone to perform at… [Read More]
13 Ways to Destroy Creativity and Innovation
Do You Destroy Creativity and Innovation? 1. Creativity Killer ➤ Keeping people in the dark “It’s just not right. I can’t tell you why, but I just don’t like it.” “I know exactly what I want, but can’t explain it. When I see it, though, I’ll tell you.” 2. Creativity Killer ➤ Dictatorships “Here’s my idea and how to… [Read More]
Fallacies About Change
There are 7 fallacies about change. They are: “The best way to address tomorrow’s problems is to see how they’ve been handled in the past.” People like to define future events based on history. The problem with that approach is that the future contains too many events for which there are no precedents. “The best… [Read More]
Change . . . Why Bother?
Change…Why Bother? One of the reasons why many change management efforts fail is that the process is often misunderstood—leading to solutions that exacerbate rather than solve problems. Until change management is viewed as a continual process requiring commitment, learning, and understanding, it will be difficult for managers to lead their organizations into the future. 7… [Read More]
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