Communication Archives

Some people are perfectionists; they consider anything short of perfection a failure. Instead of celebrating the important progress they’re making to achieve their goals, they focus on the shortcomings, as well as all the work that still remains to be completed. That’s less than awesome. The problem is that constantly looking for and belittling yourself… [Read More]

Never Say “I’m Sorry” Unless You Mean It

By Frank Sonnenberg 8 Comments

We all make mistakes. When you try to repair the damage, do you make the situation better or worse? We’ve all been raised to say “ I’m sorry ” after hurting someone through our words or actions, but is your apology disingenuous or a meaningful expression of regret? What are the ingredients of an effective… [Read More]

Do You Lead by Example?

By Frank Sonnenberg 12 Comments

You are being watched every minute of every day. Sounds creepy, right? But it’s true. Every word that you say and every move that you make is being carefully followed. What’s more…you can’t escape it. Do you lead by example? Here are the facts. It doesn’t matter whether you’re young or old, rich or poor,… [Read More]

With All Due DISrespect … Clean Up Your Act

By Frank Sonnenberg 4 Comments

Did you ever walk through a city and see cigarette butts glowing on the pavement, half-empty soda bottles littering the sidewalk, and garbage blowing in the air? The sight is hideous, and the stench is nauseating. It’s an invitation for rodents and disease. The crazy thing is, there’s a garbage can on almost every street… [Read More]

I’m Not a Mind Reader. Are You?

By Frank Sonnenberg Leave a Comment

“Pick a number between one and twenty-five. Wrong. Let’s try again. What’s my favorite color? Or my favorite food?” As crazy as this sounds, we bury our thoughts and then expect others to know what we’re thinking. Are you a mind reader? Why does this happen? Some folks have trouble expressing their thoughts and feelings… [Read More]

Hey, Can You Do Me a Favor?

By Frank Sonnenberg 4 Comments

People ask for favors all the time. So you’d think we’d have the process down to a science. Unfortunately, that’s not the case. In fact, some of us are so bad at asking for a favor that we offend people, burn bridges, and even damage credibility in the process. Do you know how to ask… [Read More]