Once upon a time, there was a brat named Phil T. Rich. He grew up with everything a kid could want. He had every gadget imaginable, a house that rivaled the Disney castle, and parents who gave him free rein to do whatever he wanted. Unfortunately, his parents were rarely around for him. And when… [Read More]
The Values on Which Trust Rests
Trust must be carefully constructed, vigorously nurtured, and constantly reinforced. Trust is established over time, gradually, through a long chain of successful experiences. Building trusting relationships is a process that can best be described as stacking layers on a foundation one at a time in such a way that each layer bonds on top of… [Read More]
The Poisoning of Our Minds
I watch the killing that’s taking place around the world and ask myself why? How can someone be so intolerant that they can kill another person over their beliefs? How can someone be so angry that they’re willing to take the life of an innocent child to advance a cause? How can someone be so confused… [Read More]
Dear Mr. President
Like me, many Americans are awakened at night by anxiety: We’re worried about the future, whether we’ll have jobs tomorrow, whether our families are safe, how the debt and deficit will affect our country’s global competitiveness, and about the world that we’re leaving to our children. While health care, the deficit, nuclear proliferation, and unemployment… [Read More]
Rewarding Today’s New Breed of Employee
For today’s employee, being part of something special and making a difference in the world, is much more important than the rewards sought by yesterday’s “me” generation. The new breed of employee wants to work for an organization that they can feel proud of––one that contributes back to society; an organization that has values and… [Read More]
Same Old, Same Old
Many people find routines irritating because they stifle creativity and create inflexibility, but they can also be time-saving devices that minimize mistakes. For example, doctors use diagnostic routines for their patients, and airline pilots go through checklists prior to takeoff. Edward de Bono explains in Six Action Shoes that “in some ways routines provide freedom…. [Read More]
The Destructive Force of Fear
One of the most destructive forces in a company is caused by fear. Just as pollution damages the environment, fear is toxic to companies. Fear destroys creativity, shatters loyalty, and discourages people who want to “do what’s right.” While some managers use fear to stop an activity, this tactic never inspires anyone to perform at… [Read More]
Change . . . Why Bother?
Change…Why Bother? One of the reasons why many change management efforts fail is that the process is often misunderstood—leading to solutions that exacerbate rather than solve problems. Until change management is viewed as a continual process requiring commitment, learning, and understanding, it will be difficult for managers to lead their organizations into the future. 7… [Read More]
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