Leaders must create a shared vision that shapes the way employees feel about their organization. They must accept responsibility for making “the company,” “our company”–– a place where people work together instead of “doing their own thing.” The vision may be precise or vague; it may highlight a specific goal or a dream of a… [Read More]
Are You Working at Cross-purposes?
Are you working at cross-purposes? If you randomly selected 50 employees and asked them basic questions about the heart of your organization, would their answers be similar? For example, ask them: What is our organization’s mission? What are our core values? What factors are most important to our future success? What are our core competencies? How… [Read More]
The Costs of Mistreating Employees
We must keep in mind all the costs of mistreating employees. Employees can express their dissatisfaction in a number of ways––all of them damaging: They can resign, taking important skills and customer knowledge with them; they can voice their discontent, thereby hurting morale; they can use every “sick day” available or continually show up late;… [Read More]
Welcome to the New Age of Intangibles
We live in a time of unprecedented change. The world continues its transition from the Industrial Age to the Information Age, a new age characterized by intangibles that have far-reaching implications for everything we do. And clearly, our ability to successfully weather this transition will determine our competitive position in the world market, which will,… [Read More]
Counterfeit Leadership
The responsibility of a leader is to lead. (What a concept.) The fact is, some leaders are causing irreparable damage to great institutions by shirking their responsibilities. They’re afraid to address difficult issues, make tough decisions, and introduce the change that’s required to achieve long-term success. Instead, these “counterfeit leaders” spend much of their time playing… [Read More]
The Power of a Positive Attitude
Do you think you’re a positive person? A positive mental attitude can improve your health, enhance your relationships, increase your chances of success, and add years to your life. The fact is, most people are bombarded by negativity each day. Sure, it’s easy to cast blame by saying you’re surrounded by negative people. The reality:… [Read More]
Ethics as Usual
One of the first things we learn as children is the difference between right and wrong (the punishment being the time-out chair). Yet as we grow up, we too easily forget the simple lessons that we learned in kindergarten, and the line between acceptable and unacceptable behavior gets blurred. This contributes to a decline in… [Read More]
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