Do you work in fear? Employees cannot do their best work when they are worried about their future, are discouraged from thinking for themselves, aren’t respected for their recommendations, don’t feel in control of their destinies, or are treated like children. People can’t do their best work when they feel that every decision will be… [Read More]

Everyone talks about sticking to their knitting, but many companies don’t know what their knitting is. According to a Fortune magazine article, “Focus means figuring out, and building on, what the company does best. It means identifying the evolving needs of your customers, then developing the key skills—often called core competencies—critical to serving them. It… [Read More]

Customers must not be viewed as isolated transactions but rather as the potential lifelong relationship that they represent. Every customer deserves to be treated as your organization’s only customer. Companies cannot afford to spend the time and effort that it takes to develop new business only to lose customers shortly thereafter. In fact, companies should be so… [Read More]