Like me, many Americans are awakened at night by anxiety: We’re worried about the future, whether we’ll have jobs tomorrow, whether our families are safe, how the debt and deficit will affect our country’s global competitiveness, and about the world that we’re leaving to our children. While health care, the deficit, nuclear proliferation, and unemployment… [Read More]
Live and Learn
Are you paid what you’re worth? Let’s see . . . you’ll probably compare the salary and benefits that you receive with the value that you provide to your organization. Right? Did you ever consider how much you learn every day? Huh? While money gets depleted over time, your experience remains with you for life…. [Read More]
Who Cares About Customers?
Customers must not be viewed as isolated transactions but rather as the potential lifelong relationship that they represent. Every customer deserves to be treated as your organization’s only customer. Companies cannot afford to spend the time and effort that it takes to develop new business only to lose customers shortly thereafter. In fact, companies should be so… [Read More]
The Gift of Giving
The Gift of Giving
Hey, It’s Your Conscience Talking
A note to liars, cheats, and other jerks So you cheated on your wife, got caught with your hand in the cookie jar, or got trapped in a lie. Don’t look surprised. You knew there was a chance that we’d find out. What were you thinking? Don’t tell us it was a lapse of judgment…. [Read More]
Rewarding Today’s New Breed of Employee
For today’s employee, being part of something special and making a difference in the world, is much more important than the rewards sought by yesterday’s “me” generation. The new breed of employee wants to work for an organization that they can feel proud of––one that contributes back to society; an organization that has values and… [Read More]
Same Old, Same Old
Many people find routines irritating because they stifle creativity and create inflexibility, but they can also be time-saving devices that minimize mistakes. For example, doctors use diagnostic routines for their patients, and airline pilots go through checklists prior to takeoff. Edward de Bono explains in Six Action Shoes that “in some ways routines provide freedom…. [Read More]
The Destructive Force of Fear
One of the most destructive forces in a company is caused by fear. Just as pollution damages the environment, fear is toxic to companies. Fear destroys creativity, shatters loyalty, and discourages people who want to “do what’s right.” While some managers use fear to stop an activity, this tactic never inspires anyone to perform at… [Read More]
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