We must keep in mind all the costs of mistreating employees. Employees can express their dissatisfaction in a number of ways––all of them damaging: They can resign, taking important skills and customer knowledge with them; they can voice their discontent, thereby hurting morale; they can use every “sick day” available or continually show up late;… [Read More]
Are You a Good Listener?
Everyone in the organization, from the top to the bottom, should strive to communicate more effectively. According to research, we spend 7 out of every 10 minutes that we are awake communicating, and that communication time is devoted 9 percent to writing, 16 percent to reading, 30 percent to speaking, and 45 percent to listening…. [Read More]
Living Life With a Purpose
Some people measure success by the wealth they’ve accumulated, the power they’ve attained, or the status they’ve achieved. Yet, even though they’ve reached success beyond their wildest dreams, they still have an empty feeling — something is missing from their life. Purpose. In order to fill that void and be completely fulfilled in life, their… [Read More]
Customer Service: Is it Hard to Do Business with You?
Is customer service a priority for your organization? Even though your company may have hundreds or thousands of customers, some large and some small, each deserves to be treated as your sole customer. In all too many companies, however, no customer is treated as special. Why do companies make it so difficult to do business… [Read More]
Welcome to the New Age of Intangibles
We live in a time of unprecedented change. The world continues its transition from the Industrial Age to the Information Age, a new age characterized by intangibles that have far-reaching implications for everything we do. And clearly, our ability to successfully weather this transition will determine our competitive position in the world market, which will,… [Read More]
For Immediate Release
Managing with a Conscience A Nationally Lauded Book Available in Its Second Edition RIDGEWOOD, NJ, November 28, 2011 – Managing with a Conscience, once hailed as one of the Top Ten Business Books of the Year, has just been released in its 2nd edition. Frank Sonnenberg’s book provides new insights for improving performance through integrity,… [Read More]
Being Lazy is a Drag
Some people are lazy bums. They do just enough to get by and would prefer to watch others work rather than lift a finger. They’re the kind of folks who’d step over something on the floor rather than bend down to pick it up. These sorry individuals watch the clock and push paper all day,… [Read More]
Don’t Quit: Make Winning a Habit
Do you know anyone who is pounding the pavement looking for a new job? Maybe you know someone who has tried to quit smoking or you have a neighbor who is training for the marathon. How about someone who has received strict doctor’s orders to eat healthier and lose weight? Over the course of our… [Read More]
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