Relationships Archives

You work hard to attract new customers. Why not invest the same effort in retaining them? Here are 45 surefire ways to torpedo a customer relationship: Employees treat customers as an inconvenience. Internal meetings detract from customer face time. Customers are nickeled-and-dimed to death. CYA is more prevalent than problem solving. Communication is nonexistent. Everything… [Read More]

How Are You Viewed on Social Media?

By Frank Sonnenberg 7 Comments

Honor: Your Word Is Your Bond

By Frank Sonnenberg 6 Comments

There was a time when keeping your word held special significance. We took great pride in being of good character. Personal integrity was both expected and valued. That was a time when everyone knew each other’s family, and you wouldn’t do anything that would cast a shadow on your family’s good name. It was a… [Read More]

You Think You Have Problems?

By Frank Sonnenberg 8 Comments

Complaining, complaining, complaining. For some people, it’s their job. (And they’re good at it.) They complain about the weather, the noise level, and their personal comfort. They complain about their job, their kids, and how the world’s been unfair to them. In fact, they pretty much complain about everything. If you didn’t know better, you’d… [Read More]

13 Ways to Spot a Lie

By Frank Sonnenberg 8 Comments

The truth is . . . we can’t build relationships if we mistrust what friends say; we won’t follow leaders if we mistrust what they do; and we can’t make good decisions if we doubt the accuracy of the information that we receive. So why do people lie? The reasons are countless. Regardless of the… [Read More]

What’s In It For Me?

By Frank Sonnenberg 8 Comments

This interview was conducted by Anita Stout on January 1, 2015. “It is curious that physical courage should be so common in the world and moral courage so rare.” ― Mark Twain Of all the new things I did in 2014, the very thing I swore I’d never do has reaped unimaginable benefits for me. At… [Read More]