Listen Up! Leadership by Example: Be a role model who inspires greatness in others — Now Available as an Audiobook. Get it on Amazon • Audible • iTunes
How Do You React to Failure?
9 Keys to Twitter Success
Twitter offers a gateway to wonderful people and access to vast resources, but there’s an etiquette that should be followed to achieve Twitter success. Here are nine lessons I’ve learned to achieve Twitter success: Twitter is a megaphone to the world. It’s remarkable how far a good idea can travel on social media. I am still… [Read More]
45 Surefire Ways to Torpedo a Customer Relationship
You work hard to attract new customers. Why not invest the same effort in retaining them? Here are 45 surefire ways to torpedo a customer relationship: Employees treat customers as an inconvenience. Internal meetings detract from customer face time. Customers are nickeled-and-dimed to death. CYA is more prevalent than problem solving. Communication is nonexistent. Everything… [Read More]
Truth Be Told: 13 Ways to Demonstrate Honesty
When to Walk Away from a Sale
There are many times when it is appropriate to walk away from a sale. Don’t accept business unless you can handle it properly. Do not sell your services if you are not 100 percent sure that you can satisfy your client’s needs. Never perform a service if you feel that the client won’t receive sufficient… [Read More]
Manage the Small Details
There’s no way to overemphasize the point that every impression is an important one. In Customers for Life, Carl Sewell and Paul B. Brown point out that customers look at everything in your organization as a sign of its quality. They ask themselves, “If that’s how they take care of their restrooms, how’ll they take… [Read More]
Customer Service: Is it Hard to Do Business with You?
Is customer service a priority for your organization? Even though your company may have hundreds or thousands of customers, some large and some small, each deserves to be treated as your sole customer. In all too many companies, however, no customer is treated as special. Why do companies make it so difficult to do business… [Read More]