Companies must develop a working environment that is conducive to open, trusting, caring relationships between people—an environment that welcomes new ideas and encourages constructive feedback; one in which management actively serves as a catalyst for nurturing and then disseminating new ideas. One of the functions of management is to recognize communication barriers so that the organization… [Read More]
Fear . . . The Silent Killer
One of the most destructive forces in a company is caused by fear. Just as pollution damages the environment, fear is toxic to companies. Fear destroys creativity, shatters loyalty, and discourages people who want to “do what’s right.” While some managers use fear to stop an activity, this tactic never inspires anyone to perform at… [Read More]
Trust: How to Earn Someone’s Faith
Trust — or lack of it — is inherent in every action that we take and affects everything that we do. Trust is the cement that binds relationships, keeping spouses together, business deals intact, and political systems stable. Understanding the meaning of trust allows you to work toward being a trusted and trusting person. Building trusting… [Read More]
The Values on Which Trust Rests
Trust must be carefully constructed, vigorously nurtured, and constantly reinforced. Trust is established over time, gradually, through a long chain of successful experiences. Building trusting relationships is a process that can best be described as stacking layers on a foundation one at a time in such a way that each layer bonds on top of… [Read More]
How to Build Trust: Creating the Foundation
Trust is never guaranteed, and it can’t be won overnight. Trust must be carefully constructed, vigorously nurtured, and constantly reinforced. Trust is established over time, gradually, through a long chain of successful experiences. The following paragraphs describe how to build trust. Building trusting relationships is a process that can best be described as stacking layers… [Read More]
Do You Work in Fear?
Do you work in fear? Employees cannot do their best work when they are worried about their future, are discouraged from thinking for themselves, aren’t respected for their recommendations, don’t feel in control of their destinies, or are treated like children. People can’t do their best work when they feel that every decision will be… [Read More]
It’s Time to Get Focused
Everyone talks about sticking to their knitting, but many companies don’t know what their knitting is. According to a Fortune magazine article, “Focus means figuring out, and building on, what the company does best. It means identifying the evolving needs of your customers, then developing the key skills—often called core competencies—critical to serving them. It… [Read More]
Who Cares About Customers?
Customers must not be viewed as isolated transactions but rather as the potential lifelong relationship that they represent. Every customer deserves to be treated as your organization’s only customer. Companies cannot afford to spend the time and effort that it takes to develop new business only to lose customers shortly thereafter. In fact, companies should be so… [Read More]
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