Sometimes, well-intentioned plans have unintended consequences. We impose a mandatory gratuity so the server doesn’t get stiffed; we let the mediocre employees “skate” because they’re the breadwinners for their families; we say “yes” to our kids because we’re their parents and we want them to be happy. Are you helping or hurting them? Even though… [Read More]
10 Ways That Helping People Makes Them Helpless
Nonsensical no-bids. Some organizations offer sole-source contracts to a company rather than requiring a fair and competitive bidding process. This makes the supplier complacent and dependent, over time, never having had to win the business. Guaranteed gratuities. Restaurant servers receive a 10% – 20% tip, regardless of the service they provide. This teaches servers that… [Read More]