When I was a consultant, my desk was cluttered with stacks of paper that were piled to the sky. I had an unwritten rule: What I did in my personal space was my business. But the rule wasn’t valid in common areas because it would infringe on other people. I apply that principle to other… [Read More]
Problems Are Best Addressed Before They Arise
I find it interesting when you call your cable provider to cancel your service and they drop the price before you finish your sentence. Along the same lines, why do some managers say, “What can we do to keep you?” only after a valued employee tenders their resignation? You must ask yourself, “If they care… [Read More]
Identifying Root Causes Beats Quick Fixes Every Time
Guest Post By Sarah Hiner We all like quick fixes. Got a rash? Apply some cream to make it go away. If it still doesn’t go away, apply a stronger steroid cream—that will “fix it.” When a child is crying, give him or her a pacifier or a treat to quiet him down. For an… [Read More]
Most Problems Can Be Solved If…
We all have problems — some bigger than others. While some of those issues can be solved right away, other problems seem to linger forever. Did you ever ask yourself why? Are those issues that hard to rectify or is something else getting in the way? The truth is that it doesn’t matter whether you’re… [Read More]